Coordinator Dutch CRO Madrid

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

- Continuous evaluation, through listening, monitoring, etc.

- Feedback Individual/group sessions with agents.

- Management - Coordination and continuous monitoring of the team of agents.

- Creation and monitoring of action plans to achieve objectives.

- Constant reporting to platform managers.

- Control of the sizing and balance of the workload.

- Resolution of doubts and incidents.

- Team management and motivation.

- Quality Management.

What are we looking for?

- We are looking for an experienced Call Center coordinator for a team of agents.

- Oriented towards objectives and results.

- Native/Bilingual Level of English and Dutch

- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.

- Teamwork.

- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once.

- Organized and methodical person.

- Critical thinker and problem-solving skills essential

Offered

- Integration into a dynamic team, focused on excellent service.

- Remuneration according to the position.

- Continuing Training Plan to enhance professional development

- Access to the e learning training platform

- Commissions as a percentage of objectives.

- Possibility of functional, national and/or international mobility

- Incentives and Benefits Plan.

- Ticket Restaurante.

- Hybrid work model

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.