Groups & Events Management Agent (with French) - Central Services Madrid

MINOR Hotels is offering a job opportunity in the Commercial Department, within the Groups area in Madrid, located at Alfonso Gómez nº 30-32. The role involves supporting the management of hotels in Paris.

Responsibilities:

• Centrally manage group and event requests for our centralized hotels in Spain, maintaining client contact from the initial request to final confirmation.
• Provide personalized assistance via phone for budget preparation.
• Prepare group and MICE event budgets for MINOR Hotels in Spain (NH, NH Collection, Avani, Anantara, and Tivoli).
• Increase sales opportunities through cross-selling.
• Share relevant industry information with colleagues.
• Follow up on client budgets and negotiate when necessary.
• Maintain close relationships with clients, the Revenue Management department, and hotels.

Key Responsibilities:

• Meet production and conversion rate targets set by the department.
• Ensure customer loyalty.
• Operate correctly following company procedures and policies.
• Prioritize effectively and meet SLAs set by the department. Stay informed about all updates in the segment, hotels, and competitors.

Requirements

Academic Background:

• Degree/Diploma in Tourism or a related Master's program.

Specific Knowledge:

• Advanced French
• Advanced knowledge of Microsoft Office
• High level of English
• SAP (TMS for hotel) knowledge is a plus

Desired Profile:
A proactive person with strong communication skills, customer-oriented, highly organized, disciplined, team player, results-driven, quick decision-making ability, and analytical mindset.

Offer

Central Services Madrid (C/ Alfonso Gómez nº 30-32, 28005, Madrid)

Conditions:

• Duration: Initially 6 months with the possibility of becoming permanent
• Full-time: Monday to Thursday from 9:00 to 18:30, Friday from 9:00 to 15:00
• Hybrid model: 3 days in the office + 2 days remote work
• Availability to be on call during local holidays