Trainer CRO Madrid

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

The selected candidate will join our Reservations Department and will be responsible for the training area within our Groups Department. This includes onboarding new agents joining the company as well as providing support training for existing team members.

Responsibilities

• Conduct onboarding sessions for new hires, including company introduction.
• Deliver training on SAP, client identification, contracts and rates, reservation creation and modification, Evolution system, and call flow, among others.
• Address general questions and resolve doubts.
• Provide support during practical training sessions.
• Conduct refresher training for existing agents.
• Continuously improve training processes.
• Monitor and evaluate new employees.
• Provide feedback on training sessions and report to the supervision team, manager, and HR.

What We Are Looking For

• Ability to effectively convey essential knowledge during the training phase.
• Strong communication skills, persistence, ability to work under challenges, initiative, decision-making skills, and leadership qualities.
• Teamwork orientation.
• Group management and motivation skills.
• Proactive attitude.

What We Offer

• Performance-based commission.
• Ticket restaurante
• On-site work model.
• Salary according to collective agreement.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.