Vice President Luxury Operations - Minor Hotels Eu&Am - Madrid

What will be your mission?

This senior executive role demonstrates leadership that cultivates a guest‑obsessed culture, drives performance and upholds the standards of Minor’s luxury hotels in Europe and the Americas. The portfolio currently includes 14 hotels and resorts under the Anantara and Tivoli brands, with additional properties and new geographies in the pipeline, including The Wolseley Hotels and the Minor Reserve Collection.

Ensure that customer service, both internal and external, is of the highest standard across the portfolio. Represent Minor Hotels professionally and inspirationally. Endorse and abide by the Minor International Code of Conduct, Policies & Procedures, maintain the strictest confidentiality, and consistently demonstrate Minor’s core values: Customer Focused, People Development, Results Oriented, Innovative and Partnerships.

Responsible for a multi‑country luxury portfolio across Europe and the Americas, providing operational leadership to General Managers and corporate reports, and overseeing a significant regional P&L. Ensures consistent delivery of the luxury brand promise, elevating product and service standards across all assigned properties.

What will you do?

Managing the Business:

• Translating strategy into specific operational plans, budgets and goals for operational and corporate leadership. Setting agreed KPIs for the team.
• Overseeing the profitable financial performance of all properties within assigned geographies to achieve annual budgets.
• Frequently visiting properties to ensure they are in line with brand standards and that operational standards of the highest quality are upheld.
• Driving consistency and excellence in the luxury product and service proposition across all properties in the region, ensuring brand differentiation and alignment with Minor luxury segment standards.
• Collaborating cross‑functionally with Finance, HR, Technical Services, Marketing and other central teams to ensure smooth execution of strategic and operational priorities at property and regional level.

Managing Relationships with Owners:

• Maintaining high personal involvement and visibility with external owners or joint venture partners of Minor-operated properties.
• Providing input to owners on best practices to maintain brand values and resolving any business issues negatively impacting the image of brands within Minor Hotels.
• Acting as a trusted advisor to ownership groups, ensuring long‑term alignment, transparency on performance, and proactive communication on business opportunities and risks.

Managing and Developing People:

• Coaching and developing assigned General Managers and Corporate Reports to achieve performance goals and business objectives.
• Ensuring field teams are well informed on company strategy and priorities and that open and frequent communication happens with the field.
• Developing open and high-trust relationships across the team. Reinforcing a work culture that emphasizes ethics, principles, and the best of our organization’s values.
• Ensuring that General Managers’ skills are developed and that they are growing their second-line leadership teams to support the organization’s development pipeline.

Health, Hygiene and Safety:

• Providing strategic oversight to ensure that all properties operate in full compliance with corporate standards and regulatory requirements related to health, hygiene and safety.
• Championing a culture of safety and risk prevention across the region, ensuring General Managers and property leadership teams proactively manage safety systems.
• Ensuring alignment with global policies and collaborating with corporate H&S experts to continuously elevate standards and mitigate operational risks.

Growing Business, Development and New Openings:

• Coordinating projects in pre-opening phase to ensure that they open on time and on budget, aligned with brand standards.
• Coordinating with the relevant functional specialists so that the pre-opening marketing, sales, revenue, and e‑commerce activities are properly completed ahead of time.
• Supporting the development team in the selection and business plan phases of the development process before the HMA is signed.
• Ensuring luxury brand experience, operational readiness and service culture are fully embedded in all new properties from pre-opening through post-opening stabilization.

Customer Experience & Reputation:

• Ensuring the highest levels of guest satisfaction across the region, driving continuous improvement in NPS, GSS and brand reputation scores.
• Championing service excellence and luxury experience standards, ensuring that all properties deliver consistent, memorable and brand‑defining guest journeys.
• Ensuring guest metrics targets are exceeded to position our brands at the top of the competitor sets.

What are we looking for?

Experience:

• Extensive experience leading multi‑property or regional operations within the luxury hospitality sector.
• Proven track record managing diverse international teams and driving performance across geographically distributed properties.
• Demonstrated success partnering with owners, investors and senior corporate stakeholders in complex operational environments.           

Qualifications:

• Bachelor’s degree in hospitality management, Business Administration or a related field.
• Master’s degree or executive education preferred.
• Fluency in English required, additional European languages desirable.
• High availability and willingness to travel extensively across Europe and the Americas.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.