Operations Assistant (M/F) - Tivoli Lagos Algarve Resort

What will be your mission?

As an Operational Assistant, you will provide support to the Controller as well as act as a liaison between the Revenue Auditor and the Reception.

What will you do?

• Provision of administrative support to the various departments.
• Support in the preparation, execution, and posting of monthly inventories.
• Validation of internal consumption.
• Conducting spot checks and deviation analysis.
• Auditing Front Office procedures (cancellations, early departures, and pick-up).
• Billing management: invoice verification, collections, sending billing documents, and issuing/sending proformas.
• Management of reservation guarantees.
• Verification and review of reservations (individual and group), both direct and from tour operators.

What are we looking for?

• Good knowledge of SAP.
• Professional experience in the hospitality sector and in similar roles and/or Front Office, preferably in 4- or 5-star hotels.
• Knowledge of the local language and English (fluent spoken level) will be valued.
• Computer skills: Microsoft Office, Internet, Databases, and specific applications related to accommodation/hospitality.
• Passion for service and strong customer orientation.
• Professional attitude, genuine smile, neat presentation, and friendliness.
• Excellent communication skills.
• Ability to work independently and as part of a team.
• Good general knowledge and familiarity with the destination and the hotel.
• Schedule flexibility.
• Aptitude for commercial activities.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to building exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our amazing teams, who also enjoy inspiring and exclusive benefits such as:

• Global experience – diversity of 150 different nationalitieas.
• Career development opportunities filled with national and international challenges.
• Wide range of training programs to enhance your skills.
• Well-being initiatives, including flexible working conditions.
• Team member recognition programs, including Memorable Dates.
• Opportunity to make a difference through our sustainability program and volunteering initiatives.
• Discounted rates and promotions for team members, offering special prices at our hotels worldwide and exclusive benefits through our corporate loyalty program.
• Integration into a dynamic team focused on service excellence.
• Competitive salary aligned with the role.
• Continuous training plan to support career development.
• Access to e-learning training platform.
• Possibility of functional mobility, nationally and/or internationally.
• Incentive and benefits plan.

Leisure:
• Special rates for employees, family, and friends across Minor Group services, nationally and internationally – accommodation, F&B, among others.
• Additional day off to celebrate your birthday.
• Service-based credits to redeem for stays or meals at Minor Group hotels, resorts, and restaurants, nationally and internationally.

Health & Well-being:
• Health insurance.
• Access to curative medicine.

General:
• Free access to staff canteen for employees and interns.
• Free uniform and laundry service for uniform cleaning.
• Participation in various internal initiatives and social/environmental responsibility projects.
• Partnerships with local businesses – employee discounts available.