BELL BOY | Tivoli Estela Golf & Lodges Porto

What will be your mission?

As Bellboy/Bellgirl, you will be primarily responsible to greet and welcome all guests to the hotel and help them with their luggage on arrival. Make sure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. 

What will you do?

• Greet and assist guests entering and leaving the hotel;
• Create a straightforward, pleasant process by acting as an approachable contact person for guests;
• Assist and provide luggage services for hotel guests (storage of luggage, delivery to rooms);
• Keep an eye on unidentified luggage or objects in hotel premises, and gather lost items in case of claim by guests; 
• Be aware and communicate hotel services available and general safety information;
• Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options;
• Watch out for unsuitable/unwanted visitors at the hotel premises;
• Act as support for both front office teams and guest relations; 
• Answer to complaints and suggestions from guests, if unable to solve oneself, forward to front office team;

What are we looking for?

• Previous experience in hospitality would be preferred;
• High school diploma or equivalent education;
• Fluency in local language is a must and knowledge of English highly valuable;
• Customer service focus;
• Communication skills;
• Ability to work independently and as part of a team;
• Knowledgeable about the local area;
   

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities;
• Career development opportunities full of national and international challenges.;
• Wide range of training programmes to enhance your skills;
• Wellbeing initiatives, including flexible working conditions;
• Team member recognition programmes, including Memorable Dates;
• Ability to make a difference through our sustainability programme and volunteering initiatives;
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme;
• Integration in a dynamic team, focused on a service of excellence;
• Compensation commensurate with the role;
• Ongoing Training Plan to enhance career development;
• Access to the e-learning training platform;
• Possibility of functional, national and/or international mobility;
• Additional Dismissal Day to Celebrate Anniversary Day;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants;
• Health insurance;
• Meal Card;
• Free uniform and access to laundry room for uniform cleaning;
• Participation in various internal actions and in social and environmental responsibility projects;