Internship . Front-Office . Guest Relations (M/F) - Tivoli Estela Golf & Lodges Porto

What will be your mission?

As an Intern (M/F) in Front-Office - Reception and Guest-Relations you must assume a professional attitude with a focus on continuous learning. Always demonstrate availability to accompany and help teams in the suggested tasks always complying with the standards and service procedures, in order to guarantee the provision of a service of quality and excellence, exceeding customer expectations. 

What will you do?

During the Internship, you will have the opportunity to integrate our Front-Office - Reception and Guest-Relations team and share experiences with all of our departments, from the kitchen to housekeeping. This will allow you to gain professional experience and continuously improve alongside our most experienced professionals. 
You will be challenged to apply the knowledge you have acquired and learn the day-to-day service. You will play an important role in ensuring a superior, refined, and luxurious guest experience from the initial contact through their entire stay. This role involves maintaining the highest service standards, managing guest feedback, and fostering seamless coordination across departments in all matters related to quality. 

What are we looking for?

• Positive Attitude
• Genuine smile
• Sympathy
• Customer orientation
• Passion for service
• Professional attitude
• Time flexibility
• Willingness to learn and evolve                                                                                                                           
• Availability of 6 Months                                                                               
• English fluent and Portuguese is preferred (although is not an exclusion factor)
• EU passport and/or Swiss B Permit holder
• Working requirements: EU citizen or Permit VISA.
• Currently studying Hotel Management or related field

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• 6 months Internship plan adapted to you, your course and your goals, in order to put into practice the knowledge acquired side by side with our teams and our most experienced professionals
• Participation in a welcoming session “Corporate Onborading” where you will get to know the company's Culture, Strategy and Values and understand firsthand the sense of commitment, pride and passion to be part of this group!
• Integration in a dynamic team, focused on a service of excellence
• 500€ (per Month )Internship Scholarship                                        
• Individual Accommodation (upon availability)
• Integration into an International group with over 560 Hotels around the world with the possibility of starting a successful career at national and/or international level
• Special Staff and Family & Friends Rate -  in the several services-  Accommodation . F&B, among others;                            
• Free meals                                                                                                                                                                      
• Participation in Several  internal actions and in social and environmental responsibility projects                                                              
• Dismissal Day to Celebrate Anniversary Day
• Access to the e-learning training platform to enhance career development
• Free uniform and access to laundry room for uniform cleaning;
• Participation in various internal actions and in social and environmental responsibility projects;