Rooms Division Director - Hotel Palace Portoroz

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

About the job

The Director of Rooms is responsible for leading all Rooms Division operations across the hotel, including Front Office, Housekeeping, Guest Relations, Guest Services and Reservations. Reporting to the Hotel Manager, this role is responsible for delivering exceptional guest experiences, driving commercial performance, developing high-performing teams and ensuring operational excellence across all aspects of the guest journey, from arrival through departure.

As Director of Rooms, you will be responsible for the following duties:

• Lead and oversee all Rooms Division operations, ensuring exceptional quality, service standards and guest satisfaction across every guest touchpoint.
• Drive the commercial success of the division through strategic planning, effective inventory and rate management, revenue optimisation and strong financial performance.
• Partner closely with Revenue Management, Sales & Marketing and other operational leaders to maximise occupancy, ADR and RevPAR performance.
• Ensuring exceptional and personalised guest service throughout the guest journey.
• Maintain a visible presence within the operation, building meaningful relationships with guests and creating memorable, personalised experiences.
• Monitor guest feedback and satisfaction metrics, implementing improvements and service enhancements as required.
• Lead, coach and develop the Rooms Division leadership team and colleagues, fostering a culture of excellence, accountability and continuous improvement.
• Oversee budgeting, forecasting, labour management and cost control processes to maximise profitability while maintaining exceptional quality standards.
• Ensure consistency and quality across all guest rooms, public areas and service delivery standards, maintaing Hotel standards at all times.
• Drive innovation through industry awareness, market trends, competitor analysis and evolving guest expectations.
• Ensure all operational systems, technology platforms and processes are optimised to support efficiency and enhance the guest experience.
• Work closely with Housekeeping and Engineering teams to ensure the highest standards of cleanliness, maintenance and product presentation throughout the hotel.
• Maintain compliance with all local regulations, health and safety standards and company policies.
• Contribute as a key member of the Hotel Leadership Team, supporting the successful opening and ongoing evolution of Hotel Palace Portoroz

As Director of Rooms, we expect from you:

• Progressive Rooms Division leadership experience within luxury hospitality, including experience leading Front Office, Housekeeping and Guest Services functions.
• Previous experience as a Director of Rooms within a luxury hotel environment.
• Proven success leading large-scale Rooms operations whilst consistently delivering outstanding guest experiences and financial results.
• Strong commercial acumen with extensive experience in budgeting, forecasting, revenue optimisation, profitability management and cost control.
• Comprehensive knowledge of Front Office, Housekeeping, Guest Relations, Reservations and luxury guest service operations.
• Demonstrated success in maintaining exceptional service standards whilst driving operational efficiencies and continuous improvement.
• Exceptional leadership, coaching and people development capabilities.
• Strong analytical, planning and organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, presentation and stakeholder management skills.
• Experience working within complex luxury hotel environments and multicultural teams.
• Strong command of written and spoken English; Italian would be advantageous.
• A genuine passion for hospitality, exceptional service and creating world-class guest experiences.

Core Experience & Background Requirements

• Education: A degree or diploma in hospitality management, hotel administration, or a related field.
• Track Record: 7 years in rooms operations, advancing through roles such as Front Office Manager, Executive Housekeeper, Reservations Manager, or Duty Manager.
• Technical Mastery: Proficiency with Property Management Systems (PMS) like TMS, CRM tools, and revenue management basics.

Core Experience & Background Requirements

• Education: A degree or diploma in hospitality management, hotel administration, or a related field.
• Track Record: 7 years in rooms operations, advancing through roles such as Front Office Manager, Executive Housekeeper, Reservations Manager, or Duty Manager.
• Technical Mastery: Proficiency with Property Management Systems (PMS) like TMS, CRM tools, and revenue management basics.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.