Guest Relation and Reservation Manager - SEEN By Olivier - Anantara Palazzo Naiadi Rome Hotel

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

SEEN by Olivier is more than a restaurant.
It is energy, lifestyle, music, human connection and an international dining experience that goes far beyond the table.

We are currently looking for a charismatic and highly organised Guest Relations & Reservations Manager to lead the hostess team and oversee reservations operations for our SEEN Restaurant by Olivier in Rome.

The ideal candidate is a dynamic hospitality professional with outstanding interpersonal skills, able to thrive in a fast-paced, nightlife-driven and lifestyle-oriented environment.

Key responsibilities

• Lead and coordinate the hostess and guest reception team
• Manage reservations strategy, table allocation and guest flow optimisation
• Build strong relationships with an international and lifestyle-oriented clientele
• Work closely with restaurant floor teams, kitchen and management
• Liaise constantly with all hotel departments
• Handle VIP guests, special requests and high-demand service moments
• Ensure a seamless, energetic and elevated guest experience
• Contribute actively to the unique atmosphere and identity of the SEEN brand

Requirements

• Previous experience in luxury hospitality, lifestyle restaurants or high-energy venues
• Fluent English is essential
• Knowledge of at least one additional language
• Exceptional communication and interpersonal skills
• Strong collaborative mindset and cross-department attitude
• Flexibility, multitasking ability and resilience under pressure
• Excellent personal presentation and professional standing
• Positive, energetic and guest-oriented personality
• Availability to work within a nightlife-oriented environment
• Knowledge of thai culture will be valued

What we offer

• Opportunity to join one of Rome’s most vibrant and international restaurant concepts
• Young, dynamic and stimulating environment
• Real career growth opportunities
• Compensation package based on experience starting from 28k
• Immediate start available, with onboarding window until September

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.