Front Office Manager- NH Santiago del Estero

What will be your mission?

As Front Office Manager you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

What will you do?

• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meet guests and customers when they arrive and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

What are we looking for?

• Minimum 2 years of experience at a supervisor level within a Hotel environment
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills in English.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required. 

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.