Guest Service Center Agent (M/F) - Tivoli Marina Vilamoura Algarve Resort

What will be your mission?

As Guest Service Center Agent, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.

What will you do?

• Answer and forward requests and enquiries from our guests by telephone and email, as well as taking bookings and reservations for our restaurants.
• Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.
• Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.
• Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.

What are we looking for?

• You have successfully completed training in the hospitality industry.
• You may already have valuable front office experience.
• Your communication is always characterised by friendliness and appreciation.
• You enjoy the art of hospitality.
• Perfect English is a matter of course for you.
• You have a high level of quality awareness and service orientation.
• Teamwork and mutual support are core values for you.
• Your positive charisma and very good manners round off your profile.
• You have a pleasant and calm telephone voice.
• Various PC skills such as Microsoft, SAP, TMS are an advantage.
• You are flexible in your time management (alternating shifts).

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.