Back Office Employee - Full-time - NH Eindhoven Conference Centre Koningshof

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. 
You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

• Free online & offline training organized by our own University. 
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).  
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 
• Team building events, trips and holiday parties.  
• The opportunity to grow within our company worldwide.  
• Salary based on your experiences starting from Horeca CLA scale 6. 

In this position you are the driving force behind the administration of the Front Office for our hotel. Thanks to your eye for detail and dedication, everything in the field of payments, commissions, and KPI's is well organized. You are responsible for achieving and improving KPI's for the hotel. To achieve these goals, you will be in close contact with the Northern Europe Excellence Team and other parties such as the Finance department and Onyx. Your main responsibilities are:

• Analyzing and solving problems in DFM/DWP and Voxel.
• Follow-up of outstanding debts (C customers and in DWP A and B customers).
• Verify that commissions are correctly loaded into the system (for parties such as Booking.com and for Meeting & Events groups.)
• Taking care of credit and money differences.
• Providing input for exceptions for KPI calculations.
• Assist in the processing of invoices and prepayments.

What Makes You a Great Fit 

• Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests; 
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;
• You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us. Knowledge of SAP is important in this position;
• You have a good command of the English language, both verbally and in writing, additional languages are a plus; 
• You take initiative and have a flexible and proactive attitude;
• You are a strong communicator with both internal and external stakeholders. You enjoy helping at the Front Office when necessary;
• You have strong financial skills and enjoy analyzing data. You always try to come up with a solution.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.