Concierge (M/F) | Tivoli Avenida Liberdade Hotel

What will be your mission?

What will you do?

• Welcome, assist, and accompany guests, ensuring an outstanding experience from arrival to departure.
• Anticipate guests' needs and provide personalised assistance throughout their stay.
• Offer expert information and recommendations on the destination, local attractions, restaurants, events, and exclusive experiences.
• Arrange and coordinate reservations for services, activities, and experiences, ensuring seamless follow-up on all requests.
• Maintain in-depth knowledge of the hotel's services, facilities, and offerings to provide accurate guidance to guests.
• Handle special requests, guest concerns, and unexpected situations with professionalism, discretion, and efficiency.
• Ensure all guest requests are followed through and resolved promptly, maintaining the highest levels of guest satisfaction.
• Work closely with all hotel departments to deliver a seamless and distinctive guest experience.
• Identify opportunities to personalise the guest journey by recording and monitoring guest preferences.

What are we looking for?

• Previous experience in Concierge, Guest Relations, Front Office, or personalised guest service roles, preferably within 4 or 5-star hotels.
• A degree or qualification in Hospitality Management, Tourism, or a related field will be considered an advantage.
• Strong and up-to-date knowledge of Lisbon and its tourism, cultural, and gastronomic offerings, including exclusive experiences and premium services.
• Ability to create bespoke itineraries and personalised recommendations that enhance the guest experience.
• Fluency in Portuguese and English is mandatory; additional languages will be considered an asset.
• Proficiency in Microsoft Office and hotel management systems.
• A genuine passion for delivering exceptional guest service.
• Excellent communication and interpersonal skills.
• High level of professionalism, discretion, and attention to detail.
• Strong organisational, prioritisation, and problem-solving abilities.
• Ability to work independently as well as collaboratively within a team.
• Flexibility to work varying schedules.
• Commercial awareness and the ability to identify opportunities to further enrich the guest experience.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Healing Medicine
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees