Reservation Agent . Multilingual (M/F) - Minor Hotels . Lisbon

What will be your mission?

As a Reservations Agent . Multilingual (M/F), you will be responsible for managing hotel reservations through telephone and email, delivering exceptional customer service and maximizing sales opportunities while ensuring an outstanding guest experience.

What will you do?

• Handle incoming calls and respond to reservation requests received by email in an efficient and professional manner;
• Provide accurate information regarding hotels, services, facilities, promotions, room types and rates;
• Manage reservations across the Minor Hotels portfolio, ensuring accuracy and guest satisfaction;
• Identify upselling and cross-selling opportunities to maximize revenue and achieve sales targets;
• Process all reservation requests according to company procedures and service standards;
• Maintain updated knowledge of hotel products, services, destinations and promotional campaigns;
• Support guests throughout the reservation process, ensuring a personalized and positive customer experience;
• Monitor and resolve guest requests and reservation-related issues promptly and effectively;
• Participate in team meetings, training sessions and development initiatives;
• Contribute to the continuous improvement of customer satisfaction and commercial performance.

What are we looking for?

• Degree in Hospitality Management, Tourism or a related field (preferred);
• Experience in reservations, sales, customer service or contact center environments (preferred);
• Strong sales and negotiation skills;
• Excellent communication and interpersonal abilities;
• Fluency in English (written and spoken) is mandatory;
• Native or fluent level in at least one of the following languages is mandatory: French, Dutch, German or Italian;
• Good computer literacy and familiarity with digital communication platforms;
• Ability to work in a target-driven environment;
• Customer-oriented mindset with strong problem-solving skills;
• Proactive, flexible and team-oriented attitude;
• Availability to work in rotating schedules.
  
  
  

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Day Off to Celebrate Birthday
• Credits awarded based on years of service to convert stays or meals at hotels, resorts and restaurants of the Minor Group, National and International
• Health Insurance
• Home Medical Assistance
• Healing Medicine
• Meal Allowance (paid through a COVERFLEX Meal Card)
• Attractive language allowance
• Performance-based bonus scheme;
• Flexible hybrid working model based in our Lisbon office.
• Participation in various internal actions and in social and environmental responsibility projects Agreements with local partners - access to discounts for employees