Reservation Coordinator (M/F) - Minor Hotels . Lisbon

What will be your mission?

As a Reservations Coordinator (M/F), you will be responsible for coordinating a team of reservation agents who manage customer requests received through different sales channels, ensuring customer satisfaction.

What will you do?

• Continuous evaluation of reservation agent performance through call listening, monitoring, and other methods.
• Individual and/or group feedback sessions with agents.
• Management, coordination, and continuous monitoring of the agent team.
• Creation and monitoring of action plans to achieve objectives.
• Constant reporting to platform managers.
• Control of workload sizing and balancing.
• Resolution of questions and incidents.
• Team management and motivation.
• Quality management.

What are we looking for?

• Experience in managing teams of reservation agents.
• Goal and results-oriented.
• Native/bilingual English speaker.
• Good communication skills, persistence, ability to work under challenges, initiative and decision-making, with leadership skills.
• Team spirit.
• Goal-oriented profile, determined, able to meet deadlines and work well under pressure.
• Ability to manage multiple tasks and responsibilities simultaneously.
• Organized and methodical person.
• Critical thinking and strong problem-solving skills.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Integration into a dynamic team focused on excellent customer service.
• Compensation according to the role.
• Access to the e-learning training platform.
• Commissions as a percentage of achieved goals.
• Incentive and benefits plan.