Shift Leader M/F - Tivoli Avenida Liberdade Lisboa Hotel

What will be your mission?

As a Shift Leader, you will be responsible for leading and coordinating the daily Front Office operations, ensuring service excellence and delivering memorable guest experiences. You will play a key role in team management, operational efficiency, and maintaining the quality standards of the hotel. 

What will you do?

• Coordinate and support the Front Office team, ensuring high service standards at all times;
• Organise and supervise daily Reception operations, including shift management and handovers;
• Deliver an exceptional welcome experience to guests, with special attention to VIP guests and special requests;
• Manage and resolve operational issues and guest complaints, promoting guest satisfaction and loyalty;
• Ensure compliance with operational procedures and hotel quality standards;
• Support the training and development of team members, fostering a culture of excellence and continuous improvement;
• Collaborate with other departments to ensure smooth operations and a seamless guest experience.

What are we looking for?

• Previous experience in Front Office roles, preferably within the luxury hospitality industry;
• Experience in team coordination or leadership roles;
• Excellent communication and interpersonal skills;
• Strong guest-focused mindset and commitment to service excellence;
• Problem-solving skills and ability to make decisions in a fast-paced environment;
• Strong sense of responsibility, organisation and attention to detail;
• Proactive attitude, autonomy and initiative;
• Flexibility to work rotating shifts and varying schedules;
• Fluency in Portuguese and English; additional languages will be considered an advantage;
• Knowledge of Microsoft Office and hotel management systems.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting career opportunities and fostering enriching international experiences. Our success is driven by the passion and dedication of our incredible teams, who enjoy a range of inspiring and exclusive benefits, including:

• A truly global environment with team members representing over 150 nationalities;
• Career development opportunities through national and international challenges;
• A wide range of training programmes to support your professional growth;
• Well-being initiatives, including flexible working arrangements;
• Team Member Recognition Programmes, including celebrations of special milestones and memorable dates;
• Opportunities to make a positive impact through our sustainability programme and volunteering initiatives;
• Exclusive team member rates and promotions at Minor Hotels worldwide, as well as benefits through our corporate loyalty programme;
• An additional day off to celebrate your birthday;
• Service-related credits redeemable for stays or dining experiences at Minor Hotels, Resorts and Restaurants nationally and internationally;
• Health Insurance;
• Home Medical Assistance;
• Curative Medical Care Services;
• Complimentary access to the staff cafeteria for employees and interns;
• Free uniform and laundry services for uniform maintenance;
• Participation in a variety of internal initiatives and social and environmental responsibility projects;
• Partnership agreements with local businesses, providing exclusive discounts for team members.