Front Office Shiftleader (f/m/d) - Full-time - NH Brugge

As Front Office Shift Leader, you are responsible for overseeing the daily operations of the Front Office during your shift, ensuring exceptional guest experiences and smooth coordination between departments. You act as the first point of contact for both guests and team members and support the Front Office Manager in achieving operational excellence.

Your Benefits at NH Hotels

• Be our guest! Thanks to the Welcome at Work Programme, you and a guest can enjoy a complimentary overnight stay at your hotel, including breakfast, and experience the magic of hospitality firsthand.
• Meal vouchers at 10€ per working day.
• Employee Rate: Spend the night in our hotels all over the world starting from €36 per night including breakfast and enjoy a 30% discount in our restaurants/bars. 
• Friends & Family Rate: Invite your friends and family for city trips in all our hotels worldwide and receive up to 25% for the night & 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Excellent on-site and virtual training programs that foster connections with team members and provide international development opportunities through our dedicated University Team.
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• More than a workplace, a community. Take part in our annual Staff Party and other exciting events, offering great opportunities to meet, network, and celebrate with fellow Minor Hotels colleagues from all over Belgium.
• Employee Benefits Portal: Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
• Refer-A-Friend Bonus: Great people know great people! Recommend a friend to join our team and earn a rewarding bonus.

Your Role at a Glance

• Lead and supervise the Front Office team during your assigned shift.
• Ensure smooth and efficient check-in and check-out procedures.
• Deliver exceptional guest service and create memorable guest experiences.
• Handle guest requests, feedback, and complaints professionally and effectively.
• Monitor room availability, occupancy, and room allocation in collaboration with other departments.
• Support, coach, and motivate Front Office team members to maintain high performance standards.
• Ensure compliance with hotel policies, procedures, and service standards.
• Coordinate closely with Housekeeping, Food & Beverage, and other departments to ensure seamless guest service.
• Assist in training and onboarding new Front Office team members.
• Supervise cash handling, billing accuracy, and end-of-shift procedures.
• Assist with VIP arrivals, group arrivals, and special guest requests.
• Support the Front Office Manager with administrative and operational tasks.

What Makes You a Great Fit

• Previous Front Office or guest service experience.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Guest-focused with a proactive and positive attitude.
• Ability to work under pressure and manage multiple priorities.
• Flexible to work shifts, including evenings, weekends, and public holidays.
• Proficient in hotel management systems and Microsoft Office applications.
• Fluent in English; additional languages are an asset.